Service Request

At TransTech Systems, attention to customer needs does not stop at the time of purchase, in fact is just the beginning of a quality customer experience. There are a number of post sale services that we have to offer.

• Software and Hardware Telephone Support
• Factory Authorized Warranty / Non-Warranty Repair
• Extended Service Contracts
• On-Site System Implementation
• On-Site Training and Service
• Hosted Professional Training In Our State-of-the Art Training Facility

Technical Support is available M-F 7:30AM to 5:00PM PST by contacting our Technical Support Department at 1-800-268-3932. Technical Support is also available via e-mail.

In order for us to provide the exceptional service that you have come to expect, we ask that you be prepared to provide the following information when contacting Technical Support.

For Hardware Support Please Provide

• Product Part Number and Serial Number
• Firmware Version if applicable
• Driver Version if applicable
• If the product is a printer then Card Type, Ribbon Type & Laminate Type
• Type of Operating System
• Service Contract Number if applicable
• Description of the problem
• What steps you have already taken to resolve the problem

For Software Support Please Provide

• Product License number or Key Number
• Operating System Type (Win 95,98, ME, 2000,XP)
• System Type (PC or Mac)
• System Memory Information
• System Hard Drive Information
• Operating Environment (Local and Network)
• Description of the problem
• What steps you have already taken to resolve the problem